Intercom Help!

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We have checked every setting... How do we setup the intercom so that when we select a person from the phone screen, it automatically intercoms them?

Please don't tell me the only way to intercom is to dial that person's extension.
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Mercedes

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Posted 6 years ago

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RC-Installer, Champion

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Depends on the phone....

What Phone are you using? The Cisco and the Polycom behave differently

Let us know

Thanks

Chuck
Certified Ring Central Installer
ckfuscone@yahoo.com
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Mercedes

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The Polycom
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RC-Installer, Champion

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Have you tried selecting the Intercom soft button first and then pressing the button on the screen?

I don't think you could just hit the persons name for Intercom

Let us know

Thanks

Chuck
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Mercedes

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Yes...

I hit Soft Button "Intercom" then select person's name on screen. Another screen appears that says "Transferring: EFK Dial *85" ...the timer is going but nothing actually happens.
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Ben Foster, Alum

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Hi Mercedes - I'm not too familiar with Intercom, so you may want to create a support ticket to get help with this. Let me know if you'd like me to follow up on the ticket once you create it.
(Edited)
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Niki

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Did you ever figure this out?  We are encountering the same issue with our new Polycom 410 phones.  I would like to not have to dial the actual extension in order to use the intercom.  Thanks!
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Mercedes

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Unfortunately the only option is to press Intercom followed by the extension. One more disappointment in RC. 
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Niki

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Thank you so much for responding to this!  That is disappointing/frustrating.  You mentioned that it is one more disappointment - have you encountered quite a few other issues?  We are in the process of getting set up right now, and I would like to get an idea of what to expect when working with them.
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Mercedes

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Honestly, we are having horrible "service" with them. In the middle of literally EVERY conversation, the phones cut out for 3-5 seconds...sometimes on our end, sometimes on our customers side. HUGE inconvenience. It was also very time consuming and unreliable to setup. I am not trying to bash RC at all because in theory it's a great system...and we made the decision to stick with them.  However... we have all started pulling our hair out because of it, too. Good luck! 
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RC-Installer, Champion

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Hi Mercedes, issues like this are mostly local network issues and not the service.  I have over 100 customers and if the phones cut out for 3 - 5  I would have no customers.

How many users, what type of phone and how is your local network setup?

Chuck
Certified Ring central Installer
ckfuscone@yahoo.com
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Mercedes

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Well...things were fine for the first 8 months or so and then it just randomly started happening- and meanwhile nothing has changed on our end.  Only 10 users.  We already have been dealing with RC support- they reset our system and we reset all our phones. Literally, nothing changed or got better. 
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What phones are you using?  What is your network like?

1 switch?  1 Router?  What is your internet business requirement.  Like what is your day to day lie on the computers.

Chuck

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