Intermittent Dead Air

  • 1
  • Problem
  • Updated 9 months ago
  • Solved
  • (Edited)
We have had a few reports of customers experiencing intermittent dead air on inbound and outbound calls. We are investigating this right now and will provide updates as they become available.

Please open a case and include Call Samples and Parent Case 06853050 in your notes.

  
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Posted 9 months ago

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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets

2018-03-01  We have some users reporting registration errors (Red Triangles) this morning --- our pod update v.10 started last night - is this related to the Call Samples parent Case 06853050   or  is this possibly our update didn't take on some phones?  I have been in touch already with our Professional Services at Tier 2 .....   just looking for additional info right now as I have a meeting at noon where this is going to be brought up
(Edited)
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Hey Cecile,

That particular issue wasn't listed as being involved with Parent Case 06853050 at this time. It sounds like it's separate, but it's hard for me to be sure. Definitely best to keep working with Tier 2 to see what's going on :)
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Cecile Glassy, Champion

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Thanks for clarifying this.  Will do!
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You're welcome!
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Update on 3/1/18 at 1:20 pm MST

The issue has been resolved :)
(Edited)