Internal caller gets busy tone if the line is already engaged

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This conversation has been merged. Please reference the main conversation: User Settings: Disable call waiting while on a call.

Account type: RingCentral UK

Description : When an internal caller calls a user that is already engaged on a call, caller will get busy tone or directed to voicemail instantly.

Scenario : User 1 calling User 3 to ask about some inputs on the business. User 1 will no longer wait for User 3 to hang up on the current call as they will know that the user is already engaged on a call.

Benefit : Saves time as they would no longer wait for the current call to end.

Related case: 07707154
# of users : 42
# of Digital Lines : 40

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Jux, Employee

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Posted 1 year ago

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