Internal Forwarding Change

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  • Updated 7 months ago
1. US Ring Central Premium
2. Logistics
3. Client would like to have phones ring First group or 4 people, then Second group of 4 people if not answered in first 2 rings along with initial First group, then Third group of 2 people along with First and Second groups if not answered after 4 rings.
4. In the past Extensions without phone numbers was an option when creating a Call Handling & Forwarding.  Recent Changes have removed the selection of Extensions without phone numbers from the "Forward to Other's Phones" option in call handling.  All users created in the Extension without a phone number have Ring Central phones and numbers.  The main call queue groups do not allow the same call flow rules as an extension so they do not work for the application we setup for our clients.
5. Greater flexibility for small clients to appear lager.  Reduce missed or stale calls.
6. Spoke with rep this morning who was opening a case and asked me to enter the information on this forum.  Did not receive number from them.
7. This client has 10 users and 10 lines.  
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Howard Tech

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  • stressed that a change was made to the way we have been setting up systems for our clients and we were not informed that the change was being made. I am in the middle of deploying a new system with requirements I could perform with little effort and now

Posted 7 months ago

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Cecile Glassy, Champion

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USA-based acct | 2287 Users | 3800 DID lines | 28 sites | all Polycom VVX500 phone handsets 

2018-03-05   You should be able to do this already, with advanced call handling rules.   If you need assistance for how to map it out as you specified, your Customer Success Manager should be able to help you through this.  
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Howard Tech

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Cecile,  I called Partner Support and was referred to this forum.  The representative attempted to create the call handling the same way I was attempting by using Extensions without phone numbers to group users but they discovered as I did that this option had been removed from Call Handling and Forwarding.  This is also not available under the Advanced Call Handling rules as they have the same pick list of users excluding the Extensions without phone numbers.  I have been setting up systems for our clients for 2 years and was able to select these Extensions up until this current implementation.  thx...