International Call blocked on RingCentral for Google

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  • Updated 2 weeks ago
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RingCentral for Google cannot place outgoing toll-free number calls even though it is allowed on the desktop application. Current workaround after speaking to support team is to enable international call billing and disable every single country in the list (as I don't want my staff to accidentally make international calls).

Expected outcome:
As we are located in Canada, US/Canada toll-free numbers should not require enabling international calls to work. It just should just behave the same as the desktop application.
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Jeffrey Woo

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Posted 2 weeks ago

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Saadet - Community Support, Official Rep

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Hi Jeffrey, what happens when you try to dial a toll-free number on the Google Extension without International Calling enabled? Do you receive an error message or something?