International '+' symbol in phone numbers

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How can I change the way the desktop app handles the international '+' symbol in phone numbers from Outlook or other contacts?
The accepted format for these numbers is e.g. +44 (0)12 345 6789 and the desktop app cannot cope with this.  Instead it adds a 0 at the front, e.g. 0012 345 6789 and then the number will not dial correctly. 
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Philippa Gill

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Posted 12 months ago

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Saadet - Community Support, Official Rep

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Hey Philippa,

Are you exporting these contacts from Outlook? Could you share the process by which you do so?
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Philippa Gill

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Hi
No, I am using the windows app directly, which pulls in the contacts from Outlook automatically - see below.
However, it cannot cope with the standard international format of +XX (0)xxx xxxx numbers. 

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Luke, U.S. Tier 1 Support

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Which country/region are you trying to call to? It may be that the zero you are entering in the phone number after the country code is not supported.

I recommend using https://www.howtocallabroad.com/ to ensure that the number you are trying to save is the supported format for the region you are trying to call. Let us know how it goes after checking the number format.
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Philippa Gill

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Hi
The issue is not how to call internationally, rather how RC treats international phone numbers.  The generally accepted format for showing your own telephone number in an international format is to put the leading zero - where there is one - in brackets.  For example
  • Local dial UK number would be 020 3900 1234, 
  • But showing this in international format would give: +44 (0)20 3900 1234.
  • Mobile phone carriers can handle this, they know to drop the leading (0) and dial the actual number.  So the call might actually be placed by the carrier as 00442039001234.
So back to my original question - is there a way to tell the RC app to drop the leading zero?  Most European contacts are putting their numbers in the international format and it's very time consuming to have to go in each time and edit the contact, so that RC can place the call. 
  • To be clear, this relates specifically to when RC is pulling up a number from the contacts list (in my case, from Outlook) - not when dialling numbers from the dial pad. 
I suspect the answer is no, so can this be added to the upgrade 'wish list' please?
(Edited)
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Sameep Lad, Employee

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Hi Philippa, 

This is great feedback - in general our system treats numbers with a '+' as e.164 format which is the standard for many systems. But we can probably make it smarter to pull out (0)'s.

I don't think we'll change how number entry is handled but we might be able to look at how we pull numbers from the contact lists if this is making it difficult to smoothly utilize the applications.

It would definitely be an enhancement but we can see what it would take to do this.

To confirm - ideally this improvement would be for click to dial and synchronized outlook contacts?
And do you use primarily the RingCentral for Windows/Mac or Mobile apps? It would be helpful to know where this would help the most.
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Philippa Gill

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Hi
Thanks for the reply.  I use the RC Windows 10 app, as well as the android mobile app.  But in both cases, yes, it is specifically the interface with the Outlook contacts list that I'm referring to. 

Ideally, one would be able to turn on/off the "drop leading zero" in the call settings, allowing for flexibility.  Even better would be the ability to specify how the app treats international numbers but allowing you to put in the denominators.  E.g. If the number is written +44 (0)20 1234 5678...then the system should read this as 00442012345678.

Hope that helps.

Philippa
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Steve Ross

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I have recently switched from SfB and could not believe this wasn't a standard feature.