Internet Down: What happens to a call when internet is out or phone is rebooting / unplugged???

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I am curious as to what happens to calls when the internet is down or a phone is in reboot?  Will the call still run via Smart Phone App?  Would the call go straight to VM?  Would the call show still in my overview/call log??? 

We are having issues with our internet right now and some are complaining about the dial out... I am more curious as to the dial in...
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Jackson Mills

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Posted 3 years ago

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Danno, Champion

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It follows whatever is programmed in the CALL HANDLING section of programming.  Worse case, dumps into your VM.  And yes, the call still appears in your call log.
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Danno, Champion

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And I should add, on the smart phone app, it will ring there even if the internet is down so long as you have the setting programmed for 3G/4G.
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Ashlynn Kaplan, Champion

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Spot on Danno, Champion. You could also forward calls to your cell phone, otherwise, voice mail. You will NOT loose the call though. The caller will never go to a disconnect message. 
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Allison

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Hi All!  These are helpful answers.  Just to clarify, when/if the internet is down, the call handling settings will need to be switched to forward calls to mobile apps instead of physical phones?  The system cannot recognize that the internet is down and make this transition on its own?

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OnCallAnswer

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That is why at times I have to use the mobile app on my cell phone to change the way calls are handle if we are with out internet.
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Mike, Official Rep

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Allison,  You won't have to change the call handling settings, unless you want something different to happen. As Danno stated above, the mobile app will ring as long as you are logged in and have a wifi or data signal.  But if you want the calls forwarded to the cell number instead, then that would have to be changed in the call handling rules.  RingCentral does not have the ability to monitor your internet connection and change handling rules if/when it goes down. 

Mike