QoS Internet Speed Recommendation

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Is there a recommendation for internet speeds to be able to use this service effectively? I currently use Cox Business Internet (25 mbps x 5mbps). Should I upgrade my internet speeds? I use 3 computers and 3 mobile devices along with RingCentral Office@Hand.
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Summer Rose, Champion

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Posted 4 years ago

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Rob Benn-Frenette, Champion

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I do use FibreOptic services, and its great. I was using 20 MBPS X 10 MBPS. RingCentral can help you with suggested speeds.  

Think of it this way - a small upgrade in your Internet Services still makes it for a better price now that you are looking at moving to VoIP, the cost is much lower then traditional services. 

I have saw RC grow from a small company, to a public company with features that come as users ask for them. 
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Danno, Champion

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Official Response
Ditto on Rob's comment.  Here are some links that can also be of help to you:

  1. Test Your Connection's Capacity http://www.ringcentral.com/support/capacity.html
  2. Test Your Connection's Quality http://www.ringcentral.com/support/qos.html
  3. Troubleshoot Call Quality issues


(Edited)
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Summer Rose, Champion

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Thank you for the reply and thank you for the links. I will consider upgrading my internet. Thank you for the recommendation. I will be saving money because I was using a phone line through cox business and it was almost the same price as the RingCentral...and I only had one line...lol. RingCentral gives 2 direct lines, 1 business line and fax line...and a bunch of options that cox business did not give. So...I can see that the price would be right. I was just more concerned with call quality...and stability in the phone service....since its over the internet. 
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Rob Benn-Frenette, Champion

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RC also offers 24/7 support too! Just dial 611
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Travis Ransom

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Summer,
Speed is not your issue with 25/5 Mbps and 3 PC's.  A VoIP call will consume no more than 100 Kbps.  That includes the overhead so that is the absolute max.  What you need to pay attention to is latency.  Cox is usually pretty good with that but if you go to http://www.speedtest.net/ and pay attention to the latency, which is the Ping stat.  That number needs to be consistently under 40 ms.  Test it at different times of the day and as often as you like.  If it's 40 ms and less you will not have any issues with call quality.

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