Interrupting Tone

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  • Updated 1 year ago
Our Receptionists also face the obstacle of a new call on line 2 rings in while they are still on a call on line 1. The beeping interrupts and they can not hear the call they are on. Their request is to not have a tone in their ear every time another call comes in while they are on a call already. The flashing light on line 2 is sufficient. We called support to see how to quiet it. We were told it is a hard wired feature in Polycom phones, but if we post the suggestion on this sight you would take the change into consideration. Thank you!
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Cathy

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Posted 1 year ago

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Danno, Champion

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Via config utility, you can change it here:

<call.callWaiting>

<call.callWaiting.enable="1" call.callWaiting.ring="silent" />

</call.callWaiting>

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Saadet - Community Support, Official Rep

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Hello Cathy,

If you need help with a config file please contact your Account Manager :)