Introducing the RingCentral Application

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Your single place to call, message, and collaborate! 

We’ve made it easier to work the way you want to work, anywhere and on any device. Soon you will be able to access your favorite RingCentral features using one consolidated app. We combined what you love about RingCentral Phone and Glip into a convenient, single user experience.

Later this week, the Glip app will be renamed to the RingCentral app and will have a new icon. The app icon and name change will rollout for iOS and Android mobile apps and web client on August 16th followed by the desktop app on August 17th.

Over the next few weeks, RingCentral Office customers will gain the ability to call, message and collaborate straight from the app. Don’t worry - once you’re in the app, everything will look the same. We’ll be in touch when your account is updated.

For free users, the app will continue to function the same.

**If your application icon in the tray doesn't update with the latest RingCentral icon, try undocking it from the tray and then relaunching the app.** 

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Natalie Carboni, Associate Customer Marketing Manager

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Posted 1 year ago

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Brian Gagnon

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This is probably the worst naming.  Really guys?? Before we Glipped (and before that we Slacked). 
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David Bidwell

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I don't understand what changed today other than the name and icon. You still need to use two apps for both the phone calls and Glip. They have not yet been combined even after the update. Also I thought you would not be able to comment on Calendar events and files from the Mobile all just like you can with tasks on the mobile app. and you still can not do that yet. Can some one chime in on this?
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Saadet, Employee

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Hey David, we will be adding the telephony feature within the RingCentral app, which will be pushed out in batches over the next week. After that update, you can make/receive calls from the app. I'll have to do some research about the Calendar commenting feature so I'll get back to you on that :)
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Will Simon

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With that update, will we finally be able to control the ring order? Or is that just way too much to ask still after four years?
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Will Simon

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With that update, will we finally be able to control the ring order? Or is that just way too much to ask still after four years?
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Tim Craft

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I second this, we need to have the ability to control the ring order. It is on the roadmap... maybe another 4 years. 
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Gen

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Worst decision ever.... Glip is a cool catchy name.  'Ring Central Application' is just awful.  
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Luis Sanchez

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What I'm curious about is the current Phone integration that Glip already has.  Is this just a rebranding of Glip with no new features?  Or will there be feature improvements added in this release? 

Features that Phone has that Glip does not have...
  1. The most obvious is the HUD.
  2. All the call control features while on an active call. 
  3. Ability the SMS Message and Fax
This is just to name a few. I hope this new "RingCentral Application" will have all these features. 
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Ted Jaffe, Official Rep

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Looking into this Bruno.  Thanks for sharing.  
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Stephanie Wilson

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I would like to know if there will be an option to completely turn off the Phone functionality inside of Glip, Too many badge notifications in the task bar, which I think is a Glip from a coworker - turns out it's a missed call. Super misleading and would like to be able to turn that feature off altogether. I already have the RC Soft Phone and highly prefer it to Glip for phone use. 
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Saadet, Employee

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Hey Stephanie, you can turn off the telephony feature - it's under the Administration section

This will turn it off company-wide
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Stephanie Wilson

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While my situation is probably unique to other users, I feel that being able to customize my own features would be ideal as opposed to making decisions for everyone's interface across the company. Currently, I am a backup to our company's main line and I can't even download Glip onto my cell phone to use while I'm mobile because I get way too many notifications from the phone portion - this may not be an issue for my colleagues who do not have multiple phone lines ringing to their extension, so making that decision for everyone is not going to work for us. Hopefully this customization at a user level is included on a future update.
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OpenCRM

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Hi Stephanie

Under preferences within Glip (Desktop/Web) you have the option to set 'Phone Calls' to 'off'. Does that not give you the granular control that you were looking for?
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Michael Kirkpatrick

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It is what it is.  You guys will get used to it like I will.  Glip or RC me is just fine.  I honestly don't care as long as it is easy to find what you want.

No sense in whining about the change.  Embrace it.  Besides regardless how much we hoot and holler about it, it won't change their decision to merge the apps.

Remember, change is good!
(Edited)
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Nelson Ruiz

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... and this is why the New Coke became the Old Coke. User have the right to express their voice and even reject the new product. Without users, I wonder if anyone will care what it is named. Many brands have died because they did not gather proper customer feedback.
(Edited)
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David Fish

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How about Gring

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Leigh Douglass

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Clever!
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David Bidwell

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I Like GRing...  
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Edward Robinson

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I don't care what you call it just so that it works.  We use these tools heavily and the system works well even with some of the shortcomings on the mobile platform.  Thanks for the heads up.
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Michael Eames

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Have to chime in and agree that the name change is a mistake....it has become a verb on its own and to have it disappear is IMHO a branding choice that you will regret.  I've also been waiting for some updates to Glip capabilities for some time now....hope they are included, not the least of which is a central contact database for the company and not just limited to personal users.
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Tracey Nobel, Employee

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Official Response
Good morning, everyone! Please see the following FAQ document. Hopefully it helps answer some of your questions and concerns.

RingCentral App FAQs
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Saadet, Employee

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Official Response
Hey Everyone, we truly appreciate your feedback and understand your concern. Don't worry! We are still using Glip to refer to our Team Messaging feature :) In fact, on the mobile app, you'll see that the home tab/screen is called Glip. So feel free to "Glip" away! Our goal is to combine the ability to call, message and meet all within the same app, which is why we changed the name to the RingCentral app. The idea is, if you use RingCentral services, simply use the RingCentral app. 

Please know that the naming of the new app was the result of careful deliberation and planning that involved feedback from many of our customers. I have further shared your thoughts/concerns with the appropriate team.
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David

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Thank you for the clarification and the FAQ document, this is very helpful!
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Jeff Guyette

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Hmmm. My main concerns about this change center on the use of Glip by members of my group that aren't licensed RC Desktop Phone app users. They have virtual extensions and are heavy Glip users for our internal communications (virtually replacing email altogether!). 

However, with these changes, how is this going to work with RC Phone app licensing and their access to phone functionality that wasn't previously available to them?

I can only hope that this isn't going to mean that others will be losing those functional elements previously found in the RC desktop Phone app as the compromise of combining the two apps.

Please clarify. 
Thank you!
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Josh

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Also interested in this. We have external guests join our glip teams to discuss things and they dont need access to the phone functionality and likewise I dont want to have to pay for their access to the phone functionality.
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Ted Jaffe, Official Rep

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Only paid RingCentral users will have access to phone functionality - which requires a login to a RingCentral account.  Your guest users in Glip teams (i.e. sign up for free on Glip.com or via mobile app) will remain free of charge for you :)