iOS 13 API changes could affect RingCentral Phone and RingCentral (glip) app

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I suspect this change to iOS 13 could also adversely affect the RingCentral Phone and RingCentral (glip) apps on iOS.

https://www.macrumors.com/2019/08/06/ios-13-voip-background-access-changes/
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Greg Langham

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Posted 4 months ago

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Brandon, Champion

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I was thinking the same.  It probably explains why calling in RIngCentral apps are not working on ios 13 beta currently.  I know that RC devs are aware of this so I would hope it is resolved by the time 13 is released.
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Jessica - Community Moderator, Official Rep

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I got confirmation that RC apps will not be impacted by the changes in iOS 13 for VoIP. 
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Emily Gore

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Hi there!  I'm having an issue that I suspect is around iOS 13.  I used to be able to call my native iPhone and my work phone at the same time without the call saying "Call Failed."  I also have users getting kicked out of Active Calls. Do we have any further info on the iOS 13 piece?
(Edited)
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Jessica - Community Moderator, Official Rep

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There is a known issue where users are on a call native to their cell, and then an RC call comes in and ends the native call. This should have been resolved with an update to 13.2. Can you confirm if you're on 13.2? 
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Emily Gore

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I am on 13.1.3 and I have a user who is experiencing the same issue on 13.2.2.  Is there another update after 13.2?  Is that update 13.2.2.?
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Emily Gore

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Actually, just got confirmation from the user that they truly are not on 13.2.2, it's just up for their Software Update.  They were on 13.1.3.  Thank you!!!
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You're welcome!