Mobile App: iOS app startup failure iPhone 4

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Recently, it takes 3-4 times to start the iOS RingCentral app.  I click on the icon, get the launch image for tens of seconds and then am dumped back at the home screen.  After a few more tries, the app eventually completes initialization and I can access my voicemail, make calls, etc.


I'm using an iPhone 4S on iOS 7.1.2; I seem to have plenty of free storage and this happens whether network connectivity is via cellular data or wi-fi.  I'm able to run the MacOS desktop app without incident in the same wi-fi environment.

Is there some recent incompatibility of the RingCentral app with older phones?
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Jeff Frontz

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Posted 4 years ago

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Kim, Alum

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I was able to duplicate this issue on a iPhone 4 as well. It's a resource issue with iOS on an older phone.  

   
(Edited)
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Jeff Frontz

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I've read, too, that on a 4s, 9 is way better than 8; but I've also read that 9 is still bad when compared to 7 -- so upgrading is not in my future.
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Randy T.

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Then my guess is you will continue to have problems. I love Apple, but one of the features it has is the constant upgrade of apps and iOS. They do this to encourage people to buy new stuff. For developers this means they are staying up with the changes. Eventually, the older iOS is no longer compatible with upgraded apps they have been running previously with no problem. A day is coming where you will be unable to run the app as is. I would not allow the app to update anymore. At least then you'd have a difficult, but working app. I think this is what Kim was politely telling you when she said it was a "resource issue". I would be surprised (though happily so for your sake) if opening a webcase helped. Take care.
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Jeff Frontz

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Here's the thing, though -- if they have it marked as "supports iOS 7" in the app store, then it should support (and they should have tested it on) iOS 7.  If they don't want to support iOS 7 on some newer version of the app, then the newer versions of the app can be so marked (and iOS 7 users will get the last version that supports iOS 7).
(Edited)
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Jeff Frontz

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Case #04110446, however the support person handling the case doesn't seem to be understanding that you (RingCentral) have reproduced the problem.
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Kim, Alum

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Jeff, thank you for letting us know, we've followed up with your case to have it escalated. 
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Kim, Alum

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If you are experiencing this issue on your Mobile App please go to Settings > Submit Feedback and let them know of that issue.

Also, open a web case to be escalated for tracking/troubleshooting purposes. Post case number here and we'll follow up with it. 

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