iOS has wrong ringtone

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  • Updated 2 years ago
Merged

This conversation has been merged. Please reference the main conversation: Add Custom RingTones for Mobile App, Desktop app and Deskphones

According to the knowledge base article found here "The ring tone is the same as the iOS phone ringtone" using the ringcentral iOS app, however, it is using the default "Xylophone" even when my ringtone is set to Beacon . How do I fix this?
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Kevin Hart

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Posted 2 years ago

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J.B. Ferguson, Champion

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Kevin,

It has been my experience that it can't be fixed by we consumers. This is something that will have to be handled by the developers. I believe it was a feature request at one point, and still might be, but with 152 pages of comments, feature requests and the like, I couldn't find the one which sp[ecifically deals with this issue.

However, I did find this one:
https://community.ringcentral.com/ringcentral/topics/add-custom-ringtones-for-mobile-app-desktop-app...
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Mike, Official Rep

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Correct Jan.  It can't be changed at this time.  I'll move this thread to the main feature request so the votes accumulate.  

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