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We will soon be moving to a work-at home model business, so we decided to by 4 IP phones (Cisco SPA514G). The nightmare began. Nothing is clear, nothing works right, phillipines support is terrible, they don't have a clue. We tried the presense feature, it doesn't always work, doesn't work for all phones, very unclear. We wanted to try the "Shared line" groups, which looks like it will do what we want, but then we were told that it only works on the polycom phones and not Cisco.
Any help will be appreciated.