iPhone App Replies

  • 0
  • 1
  • Question
  • Updated 4 years ago
  • Doesn't Need an Answer
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

Using the iphone app, I test replied "in a meeting". I then test reponded "urgent, call and entered my call back number". I have notifications set up, but never received their response. ?? Where do these replies go?

Photo of NCH IVR Laura L Hawley

Posted 4 years ago

  • 0
  • 1
Photo of Danno

Danno, Champion

  • 30,046 Points 20k badge 2x thumb
It appears in the RC4W APP.  Below is an example of it:

When the test call comes in on the IOS app, in the options, I clicked REPLY and chose "In a meeting".

Then since I was the test caller, I heard the message and was given several options to reply.  I have tried several of the reply options, but am not receiving them anywhere.  Danno said I should be receiving thim somewhere in the app?

Photo of Danno

Danno, Champion

  • 30,046 Points 20k badge 2x thumb
Mike, Laura is referring to the iPhone APP when you press the Reply with message (see picture below). 

Photo of Mike

Mike, Official Rep

  • 95,050 Points 50k badge 2x thumb
ah I see. It would indeed be best to open a support case.

Are you by any chance on a new iPhone with iOS10?  Also, make sure you are on the latest version of the mobile app. 

Photo of Danno

Danno, Champion

  • 30,046 Points 20k badge 2x thumb
The same feature is found on the RC4W APP but it works (see my previous screen shot). 
Photo of Mike

Mike, Official Rep

  • 95,050 Points 50k badge 2x thumb
thanks.... ya sounds like something fishy with the mobile app. 
Photo of Mike

Mike, Official Rep

  • 95,050 Points 50k badge 2x thumb
Thanks Danno!

Laura,  If you want to just reply here and include your phone model, OS version, and confirm your version of the mobile app has been updated, then there will be enough content on this thread and I'll convert it to a case for you. 

Mike 

Thank you!  I actually started a case a few minutes ago when I got Danno's reply, so you might just add this to it?

iPhone 6, IOS version 9.3.2, RC app version 8.3.0.1.36 (44.3.12)

Thanks again!

Case # 05068159
Photo of Mike

Mike, Official Rep

  • 95,050 Points 50k badge 2x thumb
Perfect. Thanks.. Yes... I'll add some notes to the case.  thank you!

Thank you also Danno.

This conversation is no longer open for comments or replies.