iPhone mute toggle, shuts off RNG notifications

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When the mute toggle is engaged on iPhone, all incoming call notifications cease.  I should be able to have my phone on mute and still be able to receive an incoming call with Ring Central.
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Michael Sarafinas

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Posted 4 years ago

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Randy T.

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There is an integration between the softphone and the cell they cannot get around due the iPhone configuration. Thus, the situation you describe. My understanding is there is nothing they can do about this. I use RC app on my iPad married to my iPhone to get around this. Some folks don't want the bulk, but it works for me because I don't really use the phone anyway. Probably not what you wanted to hear, but I believe this is accurate.
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Kim, Alum

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Randy is correct, the ability for the RingCentral iPhone app to ring with your phone on silent is a limitation of the iPhone Device not with RingCentral. 

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