iphone will not work while caller is in a Ring Group. It only rings the desk phone and not the desktop app or iPhone app.

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  • Updated 11 months ago
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iPhone app will not ring if the user is in a ring group.  So if anyone call the Ring Group only the desktop phones ring and not the iPhone/Desk App.
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FuneralDIR

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Posted 11 months ago

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11 months ago
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Saadet - Community Moderator, Official Rep

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Hi FuneralDIR,

At this time, the only devices that ring an individual's extension who is part of a Ring Group are the deskphone and softphone. The mobile app does not ring. Our Product Team is aware of this and is working on a solution. However, there is no ETA.
11 months ago
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FuneralDIR

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While I am glad you are working on this it creates a problem for our locations.  They need a SIP enabled phone that works with Ring to answer calls when they are away from their desk.
11 months ago
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Have you looked into using Call Queues for your particular setup? Call Queues will ring an entire extension, which includes the Mobile app. 
11 months ago
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FuneralDIR

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Yes but it will not allow the phones to fail over to our answering service after 6 rings.  Unless we use the overflow feature which will not allow for simultaneous rings.
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