PS: We are on an Office Standard subscription located in Minnesota.
Ones again the presence on the HUD got broken again on the desktop app.
The presence on the phone and the desktop app does not sync.
Called again to RC. they instruct me to PURGE the data on each user, I did it and same issue. Then called later and they instruct me to roll back to version 8.4.5, I did it and same issue with the presence.
How in the world RC technicians do not have any idea how to resolve the issue if they cause it by their update.
Hi. Seems like our presence today it is working as normal using version 8.4. I will keep monitoring the status and then I will try to update to the version 9.1.1 next week. By the way I opened a case 05889027.
I want to appreciate that I got contacted by T2 after two hours prior opening the case and I received an email from T3 that they are working on the case.
I keep getting told to check my network but this has been verified previously without change.
Is everyone else happy with the HUD and what it shows? because currently, as it shows people taking calls that they are not on and we can't rely on it, its pushing us towards leaving!
And if, in fact, the HUD is not to be used to monitor who is on the phone, then what good is it? Not happy. Not happy at all.
When we set up our RC account we were given a local RC assigned telephone number.
Once up and running we ported in our main telephone number.
Up until Thursday last week the RC assigned number was set as our ‘primary’ number when we looked in the control panel and our ported number was listed as an ‘additional’ number.
I asked for these to be switched.
Because the numbers had flipped I also, manually went through the extensions, only 22 so pretty doable, to reset and save the Outbound CLi for each user.
Since a reboot of each users phones the HUD has worked without problem. No more inbound calls showing up as ringing that actually came in 2 hours ago OR calls showing as active on one extension which are actually speaking to someone else entirely.
Good luck if this helps, I will keep you informed if anything materialises of interest.