Is it possible to see the name of the queue that a call is being delivered from while using the Chrome extension?

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  • Updated 3 months ago
When a queue call is delivered to a user who's using the Chrome extension, the queue name does not show up. It just says unknown. We have agents taking different types of calls from different queues so this would be very helpful. The RingCentral Phone app for PC and mobile both show the queue name.
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Dale Stoyer

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Posted 3 months ago

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Paul Coey

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This would be key for us as well - queue names do not display on the Chrome Extn which is a problem for our control rooms whilst having to use ChromeBooks through the Covid issue - support this request 100%!

We are UK and Ireland based and have up to 3000 users, a large proportion of which may be using the Chrome ext