Is there a notification that can be shown in the task bar until you view a received glip message?

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I see an initial notification that someone sent a message, but if I miss that initial pop up I have no way of knowing that I received a chat message.  Email notifications are not preferred or I would just use email for my communication.  It would be nice if there was some  kind of notification in the task bar indicating a message awaits.
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Mandy C

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Posted 8 months ago

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Saadet - Community Moderator, Official Rep

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Hey Mandy, I'm a bit confused regarding your post. The Glip Desktop app will have a notification on the taskbar with a number, referring to how many unread messages you have. These will not go away until you read the message. Are you referring to something different?
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Mandy C

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Thanks for your reply.  I was referring to when the app is running in the background or in the hidden icons without having to keep the app open and minimized.
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Saadet - Community Moderator, Official Rep

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Thanks for the clarification! So it used to be that in the System Tray you would be able to see a red dot that let you know there was a new message in the RC (Glip) app. However, recently this functionality isn't working properly and our Product Team is looking into it! I think that would help you :) I'm gonna keep an eye on when a resolution occurs and then update you via this thread
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Mandy C

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Excellent news.  Thanks for the update and I will look out for further updates.
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Cade

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Same issue, when minimized to system tray (no task bar icon), no badges to indicate new message if you miss the desktop notification.  Any progress on this?  I remember the red dot before, bring it back! :)
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Hey Cade, looks like they're still working on it!
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Michael Sigsworth

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Saadet, is there a way to quickly mark all unread (including voicemail/fax) as read?  I receive voicemail and fax to my email, and therefore don't check in Glip.  But that leaves me with over a hundred unread items, and therefore my taskbar notification is always showing.  I can't quickly mark everything as read.  Thank you.
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Hey Michael, not at this time but I could see how that could be useful. 
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Michael Sigsworth

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So how am I supposed to remove these items?  Even when I click on them they don't disappear as unread.  Thanks
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Hey Michael, within the Phone tab in the RingCentral (Glip) app - for missed calls all you have to do is click on the Calls section, then click on a different tab and the notification will clear. For the voicemails, you can click the Mark as Read flag on each voicemail. You just can't "select all" and "mark as" like you do in your email, for instance.

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Troy Moore

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Yes, a POPUP would be nice.  It's very easy to overlook a little red number floating down in the busy taskbar.  If I'm in a meeting with a client, and I need to tell my assistant out front something quickly, I want her to see the message right away, and not when she looks for it.