Is there a notification that can be shown in the task bar until you view a received glip message?

  • 0
  • 1
  • Question
  • Updated 2 months ago
  • Answered
I see an initial notification that someone sent a message, but if I miss that initial pop up I have no way of knowing that I received a chat message.  Email notifications are not preferred or I would just use email for my communication.  It would be nice if there was some  kind of notification in the task bar indicating a message awaits.
Photo of Mandy C

Mandy C

  • 110 Points 100 badge 2x thumb

Posted 2 months ago

  • 0
  • 1
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 53,966 Points 50k badge 2x thumb
Hey Mandy, I'm a bit confused regarding your post. The Glip Desktop app will have a notification on the taskbar with a number, referring to how many unread messages you have. These will not go away until you read the message. Are you referring to something different?
Photo of Mandy C

Mandy C

  • 110 Points 100 badge 2x thumb
Thanks for your reply.  I was referring to when the app is running in the background or in the hidden icons without having to keep the app open and minimized.
Photo of Saadet - Community Support

Saadet - Community Support, Official Rep

  • 53,966 Points 50k badge 2x thumb
Thanks for the clarification! So it used to be that in the System Tray you would be able to see a red dot that let you know there was a new message in the RC (Glip) app. However, recently this functionality isn't working properly and our Product Team is looking into it! I think that would help you :) I'm gonna keep an eye on when a resolution occurs and then update you via this thread
Photo of Mandy C

Mandy C

  • 110 Points 100 badge 2x thumb
Excellent news.  Thanks for the update and I will look out for further updates.