Is there a way that we can forward a fax that was sent out to our ring central fax number to another fax number outside of ringcentral?

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fax service
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SK Retina

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Posted 1 year ago

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Danno, Champion

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Are you referring to a fax your a sending or a fax you received?
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SK Retina

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We would like faxes we receive to automatically be forwarded to another number
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Danno, Champion

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In that case, set up an advanced rule to unconditionally call forward calls to your fax number to the other number.
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SK Retina

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I tried to set up an advanced rule but the only phone numbers that are available for in the advanced rule set up are regular phone numbers no fax line shows up. 
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Danno, Champion

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You're right.  I should have verified before rendering advice.  I guess b/c it's the main fax you can't create a rule for it.  Therefore, the only option left would be to buy an additional number then have support swap with you main fax.  Then you can do the advanced rule. 
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Danno, Champion

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It probably wouldn't hurt to ask support if they could forward the umber for you - if your goal is to permanently CF your fax. 

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Mike, Official Rep

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Do the faxes have to be received via fax to the new number, or can the be received by email? If email works, then all you need to do is set up your RingCentral notifications to receive the fax notification with attachment, and then set a rule in your email client to forward the email. 
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Carbon Argo

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Does this work, I don't see an actual resolution, and Ringcentral is telling me they cannot forward fax?
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Jared, Official Rep

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Carbon Argo,

Here are a few examples of how you can forward a fax. Does this help and/or answer your question?



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Samata Basani

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Can you add the feature to forward our ring central fax to an external fax number for my account?
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Saadet - Community Support, Official Rep

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Hi Samata,

The forwarding options that Jared shows are already available to RC Users.

If you're referring to the setup that Danno mentioned, you can always ask our Support Team to help walk you through it