Ability for Multiple People to Monitor a Single User's Phone

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  • Updated 8 months ago
  • (Edited)
Call Monitoring
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Blaisdell

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Posted 8 months ago

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Matt, Employee

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Hello Blaisdell!

There is unfortunately no way to have multiple people monitoring the same user at the same time. In case you haven't tried it, you'll get an error when you try to begin monitoring with the second device. You could turn on automatic call recording, which would allow the second person to review the call later. To do so you'll need to have a Premium or Enterprise (Ultimate) account with us.

I apologize for any inconvenience this may cause.

Matt

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Blaisdell

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Matt,

That doesn't work for a solution our team will have multiple user jump on the call. We use this s we can escalate the call to sell the deal. Our previous phone service this was available.
 
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Saadet - Community Support, Official Rep

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Hi Blaisdell,

I would suggest speaking with your Account Manager for a solution that would best suit your particular needs. We may be able to provide you a work around depending upon a few things. In the meantime, I'm going to flip this to a feature request for other members to vote on.
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Blaisdell

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i have spoke to our account manager and was told there's not a solution.

Hopefully RingCentral can implement, since our previous vendor had that option.