Ability for Multiple People to Monitor a Single User&#39;s Phone

210 Points

Posted 2 years ago

Matt, Employee

560 Points

Hello Blaisdell!

There is unfortunately no way to have multiple people monitoring the same user at the same time. In case you haven't tried it, you'll get an error when you try to begin monitoring with the second device. You could turn on automatic call recording, which would allow the second person to review the call later. To do so you'll need to have a Premium or Enterprise (Ultimate) account with us.

I apologize for any inconvenience this may cause.

Matt

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2 people like this

210 Points

Matt,

That doesn't work for a solution our team will have multiple user jump on the call. We use this s we can escalate the call to sell the deal. Our previous phone service this was available.

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Saadet - Community Moderator, Official Rep

64,300 Points

Hi Blaisdell,

I would suggest speaking with your Account Manager for a solution that would best suit your particular needs. We may be able to provide you a work around depending upon a few things. In the meantime, I'm going to flip this to a feature request for other members to vote on.

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210 Points

i have spoke to our account manager and was told there's not a solution.

Hopefully RingCentral can implement, since our previous vendor had that option.

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7 months ago

Matt Elling

80 Points

Everyone would benefit from this feature.

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1 person likes this

Matt Capitao

100 Points

I was told by my sales rep that multiple monitoring was available. Has this been added or was i mislead?

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2019-04-18T18:31:26+00:00

Saadet - Community Moderator, Official Rep

62,226 Points

Hey Matt, I'm not aware of this feature being on the roadmap :(

2019-04-29T14:32:31+00:00

Matt Capitao

100 Points

I must say this is disappointing. I asked whether you could monitor and record at the same time, and the sales rep said "yes, and not only that but you can have as many lines monitoring as you want" Why would he say that?

210 Points

I haven't heard of an update as of yet.

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210 Points

Why is this not an option? Other phone providers that have less to offer than Ringcentral has this option. I don't understand how this isn't a feature on the roadmap.

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1 person likes this

Brett Crowther

304 Points

I went to do this today. I just assumed it would be possible, because why on earth wouldn't it be? Makes no sense to have a restriction on the number of people who can monitor.

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3 people like this

2019-04-29T12:24:00+00:00