Ability for Multiple People to Monitor a Single User's Phone

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  • Updated 6 months ago
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Call Monitoring
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Blaisdell

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Posted 2 years ago

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Brett Crowther

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I went to do this today. I just assumed it would be possible, because why on earth wouldn't it be? Makes no sense to have a restriction on the number of people who can monitor.
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Blaisdell

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Brett, you're absolutely correct.
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Donahue

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This reply was created from a merged topic originally titled Call Monitoring for Multiple Users.

I think that RingCentral should allow multiple users to monitor the same call.  At my company, when somebody is discussing a new job with a client, we want everybody who is going to be involved with that project to listen in on the call.  RC's inability to support multiple users is a major hindrance to us getting everybody on the same page, and I think it would be best if you explore solutions for this. 
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Matt Capitao

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What do we as users need to do to get this "on the roadmap"? As someone who was told this was an existing feature, I have a significant interest in seeing this become available prior to the end of our contracted term.
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Matt Capitao

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I can only guess that they way they handle call routing makes this a major technical challenge. Otherwise it would only make sense for this to have been done long ago.
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Blaisdell

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this lat phone provider we used had this ability, not sure why they can't.
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Blaisdell

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*the last
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Donahue

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My firm was also under the impression that this was an existing feature when we signed on.  I'm hoping the flurry of recent activity on this thread might help put it on their radar.
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Blaisdell

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Same here
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Mary Vanden Plas

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My company just switched to RC, and I had assumed that it would be available for multiple people to listen in/barge in to a single call. The fact that it's not currently available is very disappointing. Our previous system allowed this even though it was one of the most outdated phone systems available. So RC, as the "cutting edge" not having this functionality is a huge disappointment and puts us in a rough spot as new customers.

As a use case: We are a recruiting firm and often will have client intake calls. These calls are led by a single recruiter who manages the client account. However, often several other recruiters and support staff listen in so they get a first hand feel for the client. At the same time, while listening live, they will message the person on the call with additional questions or pitch ideas to bring up. It allows us to have greater collaboration on the process while not muddying things for the client by having 5 people on the call.