Is there a way to let my customers opt in/out of SMS messaging from my employees?

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Eric Halleen

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Posted 2 years ago

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Danno, Champion

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Not that I'm aware of.  Assuming your customers have multiple carriers they use.
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Chris Duquette, Champion

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im not sure you can turn off the text ability from a ringcentral number, but maybe take a look through the programming and see what types of roles you can make and see what features you can or can not give employees access to. this way your employees cant physically text out to as customer from your RingCentral numbers at least.
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Eric Halleen

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I not really looking to stop an employe's ability to text anyone.  Just certain customers that would opt into receiving messages from us and then at a time that the customer would no longer want to receive messages be able to stop.  For example I get texts all the time that say reply "stop" to stop receiving messages.
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Danno, Champion

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That would be a feature found with premiere text providers like eztexting.com.  RingCentral's free SMS is a basic SMS service. 
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Chris Duquette, Champion

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gotcha, yeah like danno says, that doesn't happen with ringcentral