is there a way to not have the 2nd line ring while on another call?

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  • Updated 4 months ago
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When our Executives are on a call on the speakerphone they would like to NOT hear the ringer when a second call comes in.  is there any way to turn that off on an individual basis?
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Bill Malone

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Posted 4 months ago

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4 months ago
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Danno, Champion

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The only option I know of is to go into DND.
4 months ago
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Bill Malone

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Thanks, Danno - is there a way to initiate DND while on a call from a desk phone?
4 months ago
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Mitch Heffington

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You can also setup the phone to not have call waiting enabled. This was a solution provided to me by a Ring Central Support agent. We were able to enable it on a Polycom by digging into the settings. 
4 months ago
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Bill Malone

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That worked - thank you!!
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