Is there a way to prevent on hold music to always start back at the beggining when you place someone on hold?

  • 0
  • 3
  • Question
  • Updated 2 years ago

This conversation has been merged. Please reference the main conversation: Hold Music: Looped music

We have a custom message playing as an on hold message providing information about our company. Each time someone is placed on hold, they always hear the beginning of the message. Is there a way to avoid this? Maybe by looping the message continuously? Or maybe separating the message into different files that play randomly?

Photo of Philippe Beaulieu

Philippe Beaulieu

  • 164 Points 100 badge 2x thumb
  • Confused

Posted 2 years ago

  • 0
  • 3
Photo of Danno

Danno, Champion

  • 28,850 Points 20k badge 2x thumb
unfortunately - not. 

This conversation is no longer open for comments or replies.