Is there a way to restrict a deskphone to only call a specific call queue or group?

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  • Updated 4 months ago
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Account Type
- Canada

Description of Problem
- Situation where a customer that walks into a store but no one is at the front desk
- Want a solution where the customer can pick up a courtesy or help phone that will directly dial a call group or service queue
- Restrict the deskphone from receiving inbound calls or make other outbound calls
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Larry Mui

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Posted 4 months ago

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Jessica - Community Moderator, Official Rep

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Hi Larry, 

This may be possible through a custom configuration depending on what phone you are using. Please reach out to your account manager to get you in contact with professional services to see if they can find a resolution for you!