Is there a way to see a list of incoming calls for a queue on RingCentral?

  • 0
  • 2
  • Question
  • Updated 5 months ago
  • Answered
The individuals in our call queues were wondering if there's an interface or part of the app where they can see the numbers and names in the list-view of people calling in and waiting on hold live, not just the detailed call logs.
Photo of Danni Bunch

Danni Bunch

  • 104 Points 100 badge 2x thumb
  • frustrated

Posted 5 months ago

  • 0
  • 2
Photo of Elyse

Elyse

  • 878 Points 500 badge 2x thumb
Yes, you're looking for the Live Reports, under Analytics. This can show incoming call volume and other queue activity, but won't display names and numbers. You may need to add licenses to view the Live Reports if you don't already have that feature included in your contract.

For a more detailed interface showing incoming calls, you'd want to look at the Contact Center software.
Photo of Doug Routledge

Doug Routledge

  • 594 Points 500 badge 2x thumb
Our product will.  www.bridgeoc.com 

We are working with RC on the ability to pull a given call out of queue on demand out of order as well.