Is there a way we can record a phone call without the recording prompt?

  • 0
  • 1
  • Question
  • Updated 6 months ago
  • Answered
Photo of Irene

Irene

  • 308 Points 250 badge 2x thumb

Posted 6 months ago

  • 0
  • 1
Photo of Chris Duquette

Chris Duquette, Champion

  • 13,858 Points 10k badge 2x thumb
you should make sure your state is not a 2 party state, so you can be sure both people are not supposed to be notified they're being recorded. If this 1) doesnt apply, just record the "now recording" prompt as silence or 2) if your calls ring an auto recpetioist first, just add "your call may be recorded" to that greeting and record all calls and that should cover it.
Photo of Jan Ferguson, Channel Partner

Jan Ferguson, Channel Partner, Champion

  • 30,848 Points 20k badge 2x thumb
Be careful...not totally correct. The law doesn't just apply to the state you are in. If you are calling from a one-party consent state to a two-party consent state (like Florida), you must still advise that the call is being recorded. As long as ANY ONE person on the call is in a two-party consent state, the call being recorded MUST BE announced.

Here is a summation of the law and the states for both one-party and two-party consent states.

https://www.aapsonline.org/judicial/telephone.htm
(Edited)
Photo of Chris Duquette

Chris Duquette, Champion

  • 13,858 Points 10k badge 2x thumb
good point, just 1 of the parties would have to be in a 2 party state for the notification to be mandatory. sorry to be misleading :/
(Edited)