Is there an "idle" feature available that I can monitor from the HUD?

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Is there an "idle" feature available that I can monitor from the HUD? If the user is hasn't touched their phone in over 5 mins their status automatically changes to either busy or idle. Please help.
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Posted 6 months ago

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Saadet - Community Support, Official Rep

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Hello Abhiav,

At this time, we do not have a feature like this since the HUD also takes into consideration the User's Deskphone & Mobile App on top of the Softphone.