This conversation has been merged. Please reference the main conversation: Mobile App: need "Incoming Call Information" prompts to show on all RC endpoints
To get around this, I tried to set up calls to announce their origin before connecting. After trying and failing at this, I found out it is impossible to do this with a call sent to the mobile app. Even if you have it set to "Always", the Ringcentral support documentation actually stats mobile apps aren't a part of this:
Always - You will be prompted to press 1 to accept calls on your non-RingCentral phones, and RingCentral IP Phones. You will not be prompted to press 1 to accept calls on your RingCentral mobile app and RingCentral desktop app.I'm hoping I'm missing something and there's a way for a mobile app user to see where the call is coming from before answering. If not, let's get some love on the mobile apps!
To give an example, I have an extension that uses the mobile app exclusively. They have 2 direct numbers that go to their extension along with 1 Call Queue. I need them to be able to see which of the three scenarios the call is originating from before answering.