Is there any way to get Incoming Call Info for Mobile App users? (iOS)

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  • Updated 3 years ago

This conversation has been merged. Please reference the main conversation: Mobile App: need "Incoming Call Information" prompts to show on all RC endpoints

Right now, when someone calls number that eventually leads to the iOS mobile app, you can see the caller ID, but that's it. Once you answer the call, it will show what number they called and you can decipher the origin of the call. It seems like a great feature would be to simply show the number called as the phone is ringing!

To get around this, I tried to set up calls to announce their origin before connecting. After trying and failing at this, I found out it is impossible to do this with a call sent to the mobile app. Even if you have it set to "Always", the Ringcentral support documentation actually stats mobile apps aren't a part of this:
Always - You will be prompted to press 1 to accept calls on your non-RingCentral phones, and RingCentral IP Phones. You will not be prompted to press 1 to accept calls on your RingCentral mobile app and RingCentral desktop app.
I'm hoping I'm missing something and there's a way for a mobile app user to see where the call is coming from before answering. If not, let's get some love on the mobile apps!

To give an example, I have an extension that uses the mobile app exclusively. They have 2 direct numbers that go to their extension along with 1 Call Queue. I need them to be able to see which of the three scenarios the call is originating from before answering. 
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Cameron Saemann

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Posted 3 years ago

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Kim, Alum

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Cameron - Currently the Called Number (under Incoming Call Information) does not show up on the Mobile App.  I'll merge this thread to a similar Feature Request.  Thank you for the added details. 

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