Headset: reduce background sound the handset picks up?

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We have a layout that is very open. The handset ends up picking up other conversations close by. Anyway to reduce this range on the handset? I don't believe it can be done. I figured to throw it out there. Thanks
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Tom Dalton

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Posted 3 years ago

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Mike, Official Rep

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Hello Tom,     What is the make & model?   I doubt there are any settings to change, but we can look into it for you.  Even on some of the higher quality noise cancelling models, you will still hear a fair amount of background noise or nearby conversations. 

Mike 
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Tom Dalton

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Hi Mike, Thanks for the quick reply. Its a polycom handset. I looked on back for a model number and the information is in Chinese characters.  Does knowing it is a polycom help?
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Brandon, Champion

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Is it RingCentral provided or a phone you purchased yourself?  If RC provided, I think not.  If you purchased the phone elsewhere there are settings you may be able to adjust.

However, have you considered using a headset?  Many headsets have adjustments and are specially designed for this type of application.
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Tom Dalton

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We have two setups. We use inContact for the call center side but have reg desk phones as well. We do have the headsets with a strong noise cancelling feature. Its just not on the desk phone. Thanks :)
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Matthew H, U.S. Tier 2 Support

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Hi Tom,

There is not a way to reduce the background noise picked up by the microphone on the Polycom handset. The headset option would be best (if possible) for your IP desk phones since the headset will provide more options.

Thank you!