IVR - Is it possible to create a layered menu for Auto-receptionist?

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How can I set up a phone system to do the following:

The caller will first hear a message asking them to select a language. ex: "press 1 for Spanish, 2 for French, 3 for German..."(in the appropriate language)

Next, as soon as the caller selects a language, they hear a services directory, ex:"press 1 for billing, 2 for questions, 3 for tech support..." in their selected language.

When the caller makes the second choice, then they are transferred to the appropriate department for handling.

Is the above even possible to configure in RingCentral?

I have looked at the following topics, and in each case, there is no clear solution presented.
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Posted 6 years ago

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RC-Installer, Champion

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Hi Rextiberius, this is a multilevel IVR and is on the road map for RC but not available yet.

There are some ways to achieve what you are trying to do. The only thing is the options could not be the same numbers.

For example, You could only have one menu selection with the number 1 or 2.

Since each menu is an extension on the system.

So you could have 1 for English, The next menu would be hit 10 for sales 20 for accounting. Etc....

I works with my customers all the time on setting up these menu trees with the existing system and I would like the true multilevel functions to be there but they are coming.

I could work with you to get this setup the way the system works today and then adjust once the new features are released.

Contact me directly so we could work through this

Thank you
Certified Ring Central Installer
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I too want a multi-level IVR.  I hope it comes out soon.  I hate to switch carriers, but this would be a reason for me to move to another company.  The two digit menu is confusing to many people.
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Madra Jones

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I agree, this would be an essential feature to have.
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Mike, Official Rep

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Here's a current link to the Multi-Level IVR Overview

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