IVR - Is it possible to create a layered menu for Auto-receptionist?

  • 0
  • 3
  • Question
  • Updated 5 years ago
  • Answered
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

How can I set up a phone system to do the following:

The caller will first hear a message asking them to select a language. ex: "press 1 for Spanish, 2 for French, 3 for German..."(in the appropriate language)

Next, as soon as the caller selects a language, they hear a services directory, ex:"press 1 for billing, 2 for questions, 3 for tech support..." in their selected language.

When the caller makes the second choice, then they are transferred to the appropriate department for handling.

Is the above even possible to configure in RingCentral?

I have looked at the following topics, and in each case, there is no clear solution presented.
https://community.ringcentral.com/rin...
https://community.ringcentral.com/rin...
Photo of rextiberius

rextiberius

  • 90 Points 75 badge 2x thumb
  • frustrated

Posted 6 years ago

  • 0
  • 3
Photo of RC-Installer

RC-Installer, Champion

  • 27,800 Points 20k badge 2x thumb
Hi Rextiberius, this is a multilevel IVR and is on the road map for RC but not available yet.

There are some ways to achieve what you are trying to do. The only thing is the options could not be the same numbers.

For example, You could only have one menu selection with the number 1 or 2.

Since each menu is an extension on the system.

So you could have 1 for English, The next menu would be hit 10 for sales 20 for accounting. Etc....

I works with my customers all the time on setting up these menu trees with the existing system and I would like the true multilevel functions to be there but they are coming.

I could work with you to get this setup the way the system works today and then adjust once the new features are released.

Contact me directly so we could work through this

Thank you
Chuck
ckfuscone@yahoo.com
Certified Ring Central Installer
630-975-1200
Photo of Scott

Scott

  • 120 Points 100 badge 2x thumb
I too want a multi-level IVR.  I hope it comes out soon.  I hate to switch carriers, but this would be a reason for me to move to another company.  The two digit menu is confusing to many people.
Photo of Madra Jones

Madra Jones

  • 64 Points
I agree, this would be an essential feature to have.
Photo of Mike

Mike, Official Rep

  • 94,408 Points 50k badge 2x thumb
Here's a current link to the Multi-Level IVR Overview

This conversation is no longer open for comments or replies.