Key on the numeric keypad that functions as the pound ( # ) key during a call

  • 0
  • 1
  • Idea
  • Updated 4 years ago
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: We have archived this topic as it has either reached a resolution has become inactive, or information contained in this thread is no longer accurate. If you have a related question on this subject, please post a new topic.

This question is specifically for the softphone software. When I'm in a call, I will usually use the numeric keypad on my keyboard to enter key tones, not the keypad on the phone UI. Every key is represented there except #. Other software I've used in the past mapped / to #, but in RingCentral I just get an error "ding" when I press /. I haven't tried hitting Shift + 3 because even if it works, it's not in any way convenient when I have the other 11 keys in one place under my fingertips.

Am I missing something? Is it possible to map # to a key on the numeric keypad?

Photo of Jeff J

Jeff J

  • 70 Points

Posted 4 years ago

  • 0
  • 1
Photo of Sean Smith

Sean Smith, Employee

  • 892 Points 500 badge 2x thumb
Hello Jeff.  If you are using RingCentral Meetings you can use either the # or * characters for the same operation.  The shift+3 does also work.  I'll pass your suggestion along to the product team about mapping the # to a key on the numeric keyboard.
Photo of Tim

Tim

  • 60 Points
I'd like to 2nd that request. * does something different in most telco systems.

This conversation is no longer open for comments or replies.