Key on the numeric keypad that functions as the pound ( # ) key during a call

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  • Updated 5 years ago
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This question is specifically for the softphone software. When I'm in a call, I will usually use the numeric keypad on my keyboard to enter key tones, not the keypad on the phone UI. Every key is represented there except #. Other software I've used in the past mapped / to #, but in RingCentral I just get an error "ding" when I press /. I haven't tried hitting Shift + 3 because even if it works, it's not in any way convenient when I have the other 11 keys in one place under my fingertips.

Am I missing something? Is it possible to map # to a key on the numeric keypad?

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Jeff J

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Posted 6 years ago

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Sean Smith, Employee

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Hello Jeff.  If you are using RingCentral Meetings you can use either the # or * characters for the same operation.  The shift+3 does also work.  I'll pass your suggestion along to the product team about mapping the # to a key on the numeric keyboard.
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I'd like to 2nd that request. * does something different in most telco systems.

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