Destop App: Hotkeys on Mac

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  • Idea
  • Updated 4 years ago
  • Under Consideration
  • (Edited)
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Is there a Mac keyboard shortcut for toggling DND (do not disturb) on the softphone?
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John Basile

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Posted 5 years ago

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Desiree, Alum

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Hi John,

I'm sorry but there aren't any hotkeys for a Mac (at all) right now.

But this is one others have requested. I've added your request to that.

Community - Mac users please +1 this to see in product. I'll be doing it!

Thanks.

Desiree
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John Basile

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Desiree,

Where is the original suggestion? Link me there and I've vote it up. Thanks.

John
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LexCan

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+1 Yes please for Mac keyboard shortcuts.
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Ryan Wessel

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I would also like some hot keys for my mac
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Tim Noonan

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Yes please add hot key for dialing on a mac!
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gordon phantom

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PLEASE PLEASE add!!!!  This is SUCH a basic feature. You need (1) Mac contacts integration and (2) hotkeys. Everytime I call and ask, someone in the philippines (who has about as much idea of what's going on in engineering as the ficus next to me ) assures me it's being worked on. Meanwhile, I can't get dialetic to work on 6.5.1 with Yosemite and the dialetic engineer won't respond to multiple emails asking for an update. Has anyone else gotten dialetic to work?
(Edited)
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gordon phantom

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one that launches the contacts book. So, without touching mouse, I can (1) launch app (don't need RC help here...that's a system-wide setting and easy to do with Alfred or any number of other apps) (2) launch RC  address book (linked to Mac address Book!!)  with hotkey from WITHIN  app (that's where you come in, assuming you're an RC developer!!), (3) navigate to caller with tab and arrow key,  (4) choose number (mobile, work etc) and (5) hit "return" to place call

So, the big missing piece is (2). Please help!!!  Would make a great product perfect for me!!
(Edited)
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Ryan Wessel

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I just converted to a Mac book this year and I am not using my address book, but if RC supported integration I would.  It would be nice if RC had a cloud based address book that would sync across my devices.  Maybe two tabs in your address book one tab would be your RC address book and the second tab would be your integrated address book such as mac\android address book.
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gordon phantom

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All that is necessary is for RC to sync to Mac Address book. Mac Address book itself sync to cloud services (e.g. google contacts); I use this extensively. This worked perfectly on RC 6.0x SO, the very thing you pined for works (and I've been using extensively) for years.....just doesn't work on RC 6.5. I can add a contact on my Android or iPhone; that seamlessly syncs to cloud which syncs to Mac Address Book which syncs to RC 6.0. 
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Ryan Wessel

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it would be nice to keep them in separate books friends\family in one and business in the other.
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gordon phantom

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That's simple too; either create groups within google contacts or have multiple google accounts. You can easily sync OSX contact book under both scenarios
(Edited)
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Oleg

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As I know there are hot-keys, Softphone 6.5.1 and up:

  • Ability to expose launcher screens using hot keys.
    • Dial pad (Cmd/Ctrl-D)
    • New message (Cmd/Ctrl-N)
    • New fax (Cmd/Ctrl-J)
    • FCC (Cmd/Ctrl-Shift-C)
    • Video Conferencing (Cmd/Ctrl-Shift-V)
  • Ability to send call to voicemail (Cmd/Ctrl-Shfit-I)
  • Ability to screen voicemail (Cmd/Ctrl-Shift-S)
  • Ability to forward the call (Cmd/Ctrl-Shift-F)
  • Ability to handle an active call:
  • Mute/Unmute (Cmd/Ctrl-Shfit-M)
  • Hold/Unhold (Cmd/Ctrl-Shift-H)
  • Transfer (Cmd/Ctrl-T)
  • Park (Cmd/Ctrl-Shift-P)
  • Record (Cmd/Ctrl-R)
  • Keypad (Cmd/Ctrl-K)
  • Flip (Cmd/Ctrl-L)
  • Add (Cmd/Ctrl-Shift-A)
  • End Call (Cmd/Ctrl - E)
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gordon phantom

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Missing a KEY (and obvious) one: Bring up contacts book.  This is one that gets used by many of us for EVERY call!!

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gordon phantom

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oh..and make sure the "tab" and arrows key work to navigate around while in address book. We should not ever need to touch mouse to find a contact, choose a number (e.g. mobile, work etc) and dial
(Edited)
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Ryan Wessel

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What about the F6 command (the most useful command) on windows anything like that for my mac?
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Oleg

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Sorry but no F6 for MAC so far
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gordon phantom

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what is F6?
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Ryan Wessel

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F6 will dial any highlighted number, so highlight a number on a webpage\n e other app and hit F6 and boom RC calls it.
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gordon phantom

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that's awesome. I want that on the Mac!!!  Got to be possible with AppleScript...
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Ryan Wessel

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GP what is dialetic? I use RC beta on Yosemite and I can now text from my mac.
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gordon phantom

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It’s a plugin for Alfred (http://www.alfredapp.com/) that, among other things, can be controlled by hotkeys, can access your Mac contact book, and can dial-out over RC.


The problem is that it doesn’t seem to work with RC6.5 and the developer is AWOL so it’s not clear he’s going to upgrade it. I’ve tried everything to reach him but no-luck.



http://www.jonn8.com/dialectic/

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Bob Wenzlau

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Our CRM (Solve360) can be invoked by an incoming call on RingCentral Softphone for Mac, but one cannot invoke RingCentral from the web CRM.  According to Solve360 "The two most commonly supported protocols are TEL and CALLTO. In most cases, they're simply referred to as "click to call" feature, and applications such as Skype and other VoIP tools utilize this feature to dial out. "

They point to the Win F6 feature, but identified that RingCentral does not appear to enable this in the Mac version.  

Having general tools that can help many applications is as helpful as specific integrations (SalesForce) - especially when one does not use that platform.

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