Call Handling: A pause command when using call forwarding and an extension

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This conversation has been merged. Please reference the main conversation: Add Pauses and #s in Contact Numbers.

Does anyone why phone * ext does not work when using call forwarding? If I call from my cell and insert a pause command between phone number and my office extension it works perfect. But if I try to forward the phone using RC * command between Phone * Ext, it fails. I have searched every where and cannot find a "pause command" for RC. Any ideas? Thanks.
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Gustavo Viera

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Posted 6 years ago

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Hi Gustavo, could you provide an example on why you would need to put a pause statement in .

I get if you are entering a dial string and saving it in your phone to dial a number and then extension, but I don't get when forwarding from Ring Central out?

Please provide what you are trying to accomplish so we could understand if there is an alternate way.

Thank you

Certified Ring Central Installer
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Donald Bridges

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I am reading post about adding a pause and I can give you an example. I have a daily support call through our GoToMeeting account. I have the dial-in number and there is a 3 second delay then I enter the access code (9 digits) another 3 second delay then I enter the 2 digit code to enable call control for the organizer (# and 2 digits).
It would be nice to program a favorite entry to have this string.
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John Quillen

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+1 for pause
I would like to be able to use RingOut to call my RingCentral conference line using the SoftPhone. For that, I need a pause and a '#' for the conference code.

John Q
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Gustavo A Viera

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btw, the original question I posted 5 months ago still remains unsolved, and in defense of RC, not properly worded (new to VOIP then). Call it pause or a string command, the issue is none of the proposed formats suggested above work in the following scenario. I use RC as a screening tool. I purchased an 800# from RC which is answered by the auto attendant. I then use the extensive RC call fwd features to re-route the calls to each employee (some offsite, or on the road). Those calls forwarded back to the office (where we use an NEC DSX40 PBX) will not properly route a call ton an internal extension. Example: Client calls 800# and presses 101 on RC auto attendant. I forward the RC answered call back to my main office number with this format 555-555-5555*303 using *, or + or numerous combinations, with and with out dashes. I have spoken to high level Tech Support at RC who admitted its not possible. A VOIP system calling a PTSN (NEC DSX40) system can not interrupt the * or Asterisk command. I spoke to my carrier Comcast, who confirmed. So a RC VOID calling a PTSN PBX with an internal extension managed by the PBX is not possible for now. Until someone decides to spend some R&D money to write the code.
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Mike Bruns

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Just wanted to see if there was any updates to this feature request, or a different way of doing it.

For additional clarity, similar the iphone feature here:
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John Quillen

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I am still interested in this feature - even a year after my +1
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Well, I contacted Grasshopper and was told they can do this.  This seems like a feature that most people would want.  I may have to switch now.
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AND We actually WANT complex numbers like number + pause + ext + # to be saved in the contact book.
currently, when adding a contact we cannot save numbers with symbols like "," " " " ' " commonly used to set "pause"
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Patrick Perron

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Need to add the pause feature, I cannot transfer call to something like 555-555-5555*303 (using the * as a pause) and it's pretty annoying !

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Frank Boccuzzi

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This reply was created from a merged topic originally titled Be able to call a number, allow for a pause, and have it automatically add an ext....

Allow me to do a quick dial of a contact but to have a symbol that tells the call to pause a minute after answering like when I call a main number and the message comes on to type in the extension of the person I want to reach. I can do this on my Android Phone (not RingCentral). It works something like this. 1-800-185-4647#(meaning pause for a message to start) then auto dial extension which is 4567 or an access code on a non-RingCentral conference code which would be like this 1-800-185-4647#(meaning pause for a message to start) then auto dial access code which is 456745465#

Here is my chat
Neil Lawrence S (4/26/2017, 9:19:31 AM): Hello. I'm Neil Lawrence, your RingCentral Technical Support Specialist. How may I assist you today? Me (4/26/2017, 9:19:38 AM): Hello 
Me (4/26/2017, 9:19:51 AM): I have two questions. 
Neil Lawrence S (4/26/2017, 9:20:06 AM): Hi Tamara! Sure. 
Me (4/26/2017, 9:21:12 AM): 1 I have a conference call that does not use the RingCentral conference call feature. It is a 3rd party. There is a phone number like this (701) 801-1220 with an access code like this 645-665-355 
Neil Lawrence S (4/26/2017, 9:21:28 AM): Okay. What's the question? 
Me (4/26/2017, 9:21:47 AM): Please read the last text 
Neil Lawrence S (4/26/2017, 9:22:19 AM): There's no question there. 
Me (4/26/2017, 9:22:38 AM): 1 I have a conference call that does not use the RingCentral conference call feature. It is a 3rd party. There is a phone number like this (701) 801-1220 with an access code like this 645-665-355 
Me (4/26/2017, 9:25:08 AM): Another application would be if Jon Doe works at his office and has an extension number so the main number is 1-800-465-2826 and then the message comes to type in his 4 digit extension which is 4567. So, I do this on my phone with a symbol that makes it pause for a moment to allow the message to ask me to enter the extension then dial the extension. 
Me (4/26/2017, 9:25:53 AM): I want to make these calls from my RingCentral desktop. 
Neil Lawrence S (4/26/2017, 9:26:48 AM): So is your question, 'can you make a call from the app by doing a quick dial to the conference line, and automatically do the codes?' 
Me (4/26/2017, 9:27:19 AM): yes 
Neil Lawrence S (4/26/2017, 9:27:44 AM): You can dial any number but you need to dial the codes manually. 
Me (4/26/2017, 9:28:36 AM): The next question is can you schedule the computer application to call automatically at a certain time? 
Neil Lawrence S (4/26/2017, 9:29:33 AM): We do not offer that. However, that would be a fantastic feature. I'll send that as a feature request to our engineers. 
Me (4/26/2017, 9:31:55 AM): Adding the ability to do the extension with the pause would be one I would suggest also. I do have the Android version on my phone and while I am driving, I would want to quick dial and not have to key in the extension or access code manually 
Neil Lawrence S (4/26/2017, 9:32:07 AM): Absolutely. This is all noted, Tamara. 
Neil Lawrence S (4/26/2017, 9:32:27 AM): You may also do it by going to 
Neil Lawrence S (4/26/2017, 9:32:43 AM): I just submitted your feature request case. 
Me (4/26/2017, 9:33:05 AM): OK. Is there any way I can be notified if and when the features are added? 
Neil Lawrence S (4/26/2017, 9:33:39 AM): Certainly, you must do it on your end, go to and click new post. 
Neil Lawrence S (4/26/2017, 9:34:29 AM): Or I can email you too once its created. 
Neil Lawrence S (4/26/2017, 9:34:36 AM): Is there's anything else that I can assist you with? 
Me (4/26/2017, 9:35:05 AM): Nope that is it. I do love RingCentral. 
Neil Lawrence S (4/26/2017, 9:35:08 AM): Your case number 05704619. 
Neil Lawrence S (4/26/2017, 9:35:22 AM): Thank you too, Tamara. Please feel free to chat again if you need further assistance. 
Me (4/26/2017, 9:35:25 AM): Thank you very much. Can you email me this chat? 
Neil Lawrence S (4/26/2017, 9:35:47 AM): Yes or you may actually click 'save chat' button on this window. 
Neil Lawrence S (4/26/2017, 9:35:49 AM): Do you see it? 

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