This conversation has been merged. Please reference the main conversation: Help with Unsupported or 3rd party equipment.
I have 10 Plantronics Voyager Legends UC's that my users use with their Ring Central desktop phones for Windows 8. These are being used on a business class HP pc and are connected via a Plantronics Blue tooth dongle.
Here is the problem....and it is serious! The active noise canceling is NOT working when on ringcentral. The headsets work perfect when paired with a cell phone. But on the PC rincentral app, clients complain that they can here everything in the background.
I tested it myself and you can hear absolutely everything in the background.....like even a needle dropping!
This is a HUGE problem that I need resolved immediately!
I tried for hours to fix this via the control panel and making adjustments to the Sound settings (enabling and disabling features and settings).....NO LUCK!