Issue with Headset picking up a ton of background noise

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  • Updated 9 months ago
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The headset I am using for the softphone app is picking up a ton of background noise and I can't seem to get it resolved.  Does anyone have any suggestions for me. 
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Daniel Cockerill

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Posted 9 months ago

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Brandon, Champion

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Try a good quality headset with noise cancelling feature?  I can recommend Julie at for a personal, knowledgeable person to ask about headsets.  Good luck.
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Frances Gallup

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The laptop mic and headset mic are on at the same time. You will need to disable the laptop's internal mic. We almost returned all our headsets due to this. Now it works without picking up all the sounds around you. Let me know if this resolves your issue.