DND function...

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  • Updated 3 years ago
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It would be nice if the DND function could be customized to allow options. Such as allowing the intercom to be functional from certain lines. Our office has the system setup where all calls are answered by a receptionist. The problem is that when she tries to forward the call directly to someone's VM, unless they have it on DND, then they end up picking up the phone and the receptionist tells them, I'm trying to send this call to VM. But with DND on, then that person can't be intercommed. Anyways, for the purpose of our office, it would be helpful.
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Audrey

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Posted 4 years ago

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Dawn

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We are new to RingCentral and we are also experiencing the same as you when trying to transfer the calls to the user's voicemail. I agree with your recommendation.
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Claudio (Customer)

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This should work for your receptionist:

You can manually transfer calls directly to a voicemail.

a) From CISCO Phones
Step 1:
During the call, press the “BlindXfer” soft key.
NOTE: It may also be labeled as “bxfer” depending on the specific set type.
Step 2:
Press *0.
Step 3:
Enter the extension number of the voicemail that the caller is to be sent to.
NOTE: This can also be your own extension number.
Step 4:
Press the “Dial” soft key.

The caller is then immediately sent to the voicemail box of the destination extension number you entered.

b) From POLYCOM Phones
Step 1:
During the call, press the “Trans” soft key.
Step 2:
Press the “Blind” soft key.
Step 2:
Press *0.
Step 3:
Enter the extension number of the voicemail that the caller is to be sent to.

The caller is then immediately sent to the voicemail box of the destination extension number you entered.
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Dawn

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Thank you very much Claudio! This is a tremendous help and it has made our Reception staff so much happier!

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