IVR Call Handling Options

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Service Business.  Use RC to service customers and also to recruit independent agents.

IVR Menus are great but could use some additions:

For an IVR MENU please consider adding the following to the CALL HANDLING section:

  1)  Multiple sequential prompt levels (default or custom)
           (let's say 1 - 3 different prompts) played one after the other until a response is pressed.

  2)  Adjustable wait time for caller response to each prompt  (i.e 2 - 20 seconds) in addition to a               preset system default "NO ACTION" time.   

  3)  Keep the default "No Action" capability if no response to any of the above multiple prompts. 
 

These improvements would be used to more flexibly evoke Call to Action responses from callers.
The only way to do this right now is to transfer from one IVR Menu to another to another.  
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Resources

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Posted 3 years ago

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JOSEPH

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Also make an option for the greeting prompt (in call handling) to only play once before ringing operator! Three repeats is too much!
(Edited)