IVR: How to Include mailbox name in announcement for agent to hear?

  • 0
  • 1
  • Question
  • Updated 3 years ago
  • Answered
  • (Edited)
Account type: Canada Premium
Description of business: Real estate brokerage
Product/feature description:
- in a multilevel IVR it is not currently possible to determine where a particular call came from. For instance, given the scenario that the same number is being used for multiple options e.g.
Press 1 for Sales, Press 2 for Leasing being forwarded to the same number, we are not able to determine what option the customer selected.  This would be a good feature to have if one number is being used for multiple options.
Photo of Sagar Malik

Sagar Malik

  • 82 Points 75 badge 2x thumb

Posted 3 years ago

  • 0
  • 1
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 34,056 Points 20k badge 2x thumb
Sagar,

Did the above explanation help solve your issue? I'll be glad to explain more if you still need assistance.