IVR: How to Include mailbox name in announcement for agent to hear?

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Account type: Canada Premium
Description of business: Real estate brokerage
Product/feature description:
- in a multilevel IVR it is not currently possible to determine where a particular call came from. For instance, given the scenario that the same number is being used for multiple options e.g.
Press 1 for Sales, Press 2 for Leasing being forwarded to the same number, we are not able to determine what option the customer selected.  This would be a good feature to have if one number is being used for multiple options.
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Sagar Malik

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Posted 3 years ago

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