IVR Improvements

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This conversation has been merged. Please reference the main conversation: Adjustable IVR Repetition Loop

Two sought after features for IVR users are.
1. Change the amount of times a message will repeat before taking further action
2. Have an alternative prompt on additional passes.

For example. I might want to have an initial introduction message and then play my prompt choices but not have the introduction message play on subsequent play throughs

The solution to request 1 is pretty straightforward. Allow us to configure the number of times a message will play on each IVR menu.

For request 2 perhaps the best way to accomplish this is to add an option to play an alternative IVR prompt as a fallback response rather than disconnect or replay current prompt.

So you would combine the two options as follows.

Set the initial IVR prompt to only play once.
Set the no response option for the prompt to play a different IVR prompt. this can be configured with the alternative greeting.

We can then set different repeat/default actions against the second IVR prompt.

If solution 2 is not possible, then perhaps each IVR prompt can have an initial greeting and a repeat greeting.

For example on second play troughs I may want to add an intro strap line like "let me give you those options again.."
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Daniel Broomfield

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Posted 10 months ago

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