IVR Menu external transfer caller ID

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Is there a way for the system to show dialed number instead of the originating number when a key press on the IVR is set to external transfer? I have a customer who's looking into showing their company number instead of the originating number when a call is transferred externally.
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Glenn Estrella

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Posted 5 months ago

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Saadet - Community Support, Official Rep

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Hey Glenn, 

How are you transferring the call externally? Are you doing unconditional forwarding? Or are you taking the call and then transferring it?

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