IVR Menu Repeat Delay - Make it configurable

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This conversation has been merged. Please reference the main conversation: Adjustable IVR Repetition Loop

Please please please make the number of seconds before an IVR menu prompt repeats configurable.  Currently the delay, a.k.a. silence is ten (10) seconds before the menu repeats.
If you combine that with the hard coded 3-repeat rule the caller may be sitting there for as long as two minutes before something else automatically happens.
The solutions is NOT the # sign etc. to have the caller force a repeat.  The only solution is to be able to reduce the amount of seconds where the caller has to listen to silence.
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Russell Maher

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Posted 2 years ago

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