Template: Advanced Rule apply to IVR Menu Hours & Holiday Schedule

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  • Idea
  • Updated 2 years ago
  • Under Consideration
  • (Edited)
I would love the ability to add office hours directly to my IVR menus, Including an after hours unconditional forwarding!  as of right now, I need to add hours/forwarding to EACH of my call queues...especially the day before a holiday, where i have to go in and change EACH call queue to closed for the holiday, then AFTER the holiday i have to go BACK IN and change EACH queue..

I would also like an easier way (other than custom rules) to add a holiday schedule.  a pretty little yearly calendar that lets me block off "closed" or something.  anything really would be an improvement over the current setup.
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Dustin Showers, Champion

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  • optimistically frustrated

Posted 5 years ago

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Claudio (Customer)

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Great Idea Dustin! sadly I thing I'm the only one who saw your post in one year...
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Great idea Dustin. Why is this even a question? Should there not be overall holiday settings? Please RingCentral find sometime to get holiday times into the system.
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Dustin Showers, Champion

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PING!  every holiday i have to change 80 queues.
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Kim, Alum

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Elliot Beaudoin, Alum

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Elliot from RingCentral Product Management here. 

We are currently investigating templates as a feature. I would love anyone who views this Idea, or any other template topics to fill out a survey so that we can learn more. 

Please fill out the survey here: https://goo.gl/forms/mLSgtUBFH72iOyZx2