Support Jabra Suite and Jabra Headsets

  • 16
  • 129
  • Idea
  • Updated 2 weeks ago
  • (Edited)
Can we please get integration with the Jabra Suite (as a soft phone) so we can support the physical buttons on the headsets for call hang up / mute / busy light. I am speaking specifically to the Jabra Evolve line of headsets.
Photo of Jason McKinney

Jason McKinney

  • 1,310 Points 1k badge 2x thumb

Posted 5 years ago

  • 16
  • 129
Photo of Allen Cowgill

Allen Cowgill

  • 162 Points 100 badge 2x thumb
This still isn't even on the top page of their list of ideas that people want from RingCentral based on votes.  The top ideas have over 300 votes and this only has 105.  Unless we get more of our coworkers to reply to up vote this, it won't be that high on their list.  
Photo of Keith Parker

Keith Parker

  • 130 Points 100 badge 2x thumb
There's a place we can vote? Can you provide a URL?

To quote a politician from the 1930's, we should all..."vote early vote often"
Photo of Chuck Keller

Chuck Keller

  • 62 Points
So a company closed and I got a few Jabra Pro 9400bs headsets. I figure let's go over to RC and see what I need to connect. LoL 

4 years worth of posts? I think I'll just put the headsets on eBay. 
Photo of Justin Husman

Justin Husman

  • 102 Points 100 badge 2x thumb
This reply was created from a merged topic originally titled Please integrate support for Jabra he4adsets..

I am shocked that you don't support Jabra Softphone headsets properly. Plantronics headsets are the worst. Please get on this; it looks like your customers have been asking for 4 years. I have a Pro 930 which worked with our other VOIP provider's software. 
Photo of J.B. Ferguson

J.B. Ferguson, Champion

  • 37,480 Points 20k badge 2x thumb
I believe that RingCentral should indeed support ALL the major headset manufacturers, including but not limited to Jabra, Poly/Plantronics, Sennheiser, etc.

Having said that, I believe that it depends on what you are using the headset for as each brand has pluses and minuses. For example, I have used Plantronics (now Poly) for many years now. All my Plantronics headsets have always worked with RIngCentral and all the demo accounts I have with other providers, while there have been issues with the Jabra headsets. I don't know why, nor do I care why they (Plantronics) work when others don't.

This article highlights the top headset brands and their reason for their choices. In the end, it's all up to the individual and what works best for them. If you read all the articles about headsets, Plantronics and Jabra are neck-in-neck in ALL functionality. It all comes down to preferences. I don't think it's fair, or accurate, to say that "Plantronics headsets are the worst."

https://www.reviews.com/bluetooth-headset/
Photo of Ron Kanter

Ron Kanter

  • 280 Points 250 badge 2x thumb
According to our rep, softphone support for Jabra is coming the first half of 2020, but I will believe it when I see it.
Photo of Shaun Kilmartin

Shaun Kilmartin

  • 152 Points 100 badge 2x thumb
I spoke with Jabra this morning and they said they've provided their SDK to RingCentral so that they can include it as a supported headset, but that they've had radio silence from RingCentral.  I called my RingCentral rep and she is trying to find out if this is on the roadmap.  We got rid of our Plantronics headsets because they were garbage.  The Jabras are far superior, but need proper integration.

Photo of Brandan Dobbs

Brandan Dobbs

  • 112 Points 100 badge 2x thumb
Ringcentral, LISTEN to what your customers want !
Photo of RC Panda

RC Panda

  • 132 Points 100 badge 2x thumb
Voting for this feature as well. It would be nice to be able to use Jabra Headsets with the suite like Plantronics. And not only for the RC Phone App but also for the new RC App.