Support Jabra Suite and Jabra Headsets

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  • Idea
  • Updated 7 days ago
  • (Edited)
Can we please get integration with the Jabra Suite (as a soft phone) so we can support the physical buttons on the headsets for call hang up / mute / busy light. I am speaking specifically to the Jabra Evolve line of headsets.
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Jason McKinney

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Posted 5 years ago

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Allen Cowgill

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This still isn't even on the top page of their list of ideas that people want from RingCentral based on votes.  The top ideas have over 300 votes and this only has 105.  Unless we get more of our coworkers to reply to up vote this, it won't be that high on their list.  
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Keith Parker

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There's a place we can vote? Can you provide a URL?

To quote a politician from the 1930's, we should all..."vote early vote often"
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Chuck Keller

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So a company closed and I got a few Jabra Pro 9400bs headsets. I figure let's go over to RC and see what I need to connect. LoL 

4 years worth of posts? I think I'll just put the headsets on eBay. 
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Justin Husman

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This reply was created from a merged topic originally titled Please integrate support for Jabra he4adsets..

I am shocked that you don't support Jabra Softphone headsets properly. Plantronics headsets are the worst. Please get on this; it looks like your customers have been asking for 4 years. I have a Pro 930 which worked with our other VOIP provider's software. 
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J.B. Ferguson, Champion

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I believe that RingCentral should indeed support ALL the major headset manufacturers, including but not limited to Jabra, Poly/Plantronics, Sennheiser, etc.

Having said that, I believe that it depends on what you are using the headset for as each brand has pluses and minuses. For example, I have used Plantronics (now Poly) for many years now. All my Plantronics headsets have always worked with RIngCentral and all the demo accounts I have with other providers, while there have been issues with the Jabra headsets. I don't know why, nor do I care why they (Plantronics) work when others don't.

This article highlights the top headset brands and their reason for their choices. In the end, it's all up to the individual and what works best for them. If you read all the articles about headsets, Plantronics and Jabra are neck-in-neck in ALL functionality. It all comes down to preferences. I don't think it's fair, or accurate, to say that "Plantronics headsets are the worst."

https://www.reviews.com/bluetooth-headset/
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Ron Kanter

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According to our rep, softphone support for Jabra is coming the first half of 2020, but I will believe it when I see it.
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Shaun Kilmartin

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I spoke with Jabra this morning and they said they've provided their SDK to RingCentral so that they can include it as a supported headset, but that they've had radio silence from RingCentral.  I called my RingCentral rep and she is trying to find out if this is on the roadmap.  We got rid of our Plantronics headsets because they were garbage.  The Jabras are far superior, but need proper integration.

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Brandan Dobbs

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Ringcentral, LISTEN to what your customers want !
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Andrew Arbuckle

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Agree, I can't understand how this isn't integrated already.
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Aaron Tomosky

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how about just custom button keyboard shortcuts so I can program "enter" and answer a call? come on guys.
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RC Panda

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Voting for this feature as well. It would be nice to be able to use Jabra Headsets with the suite like Plantronics. And not only for the RC Phone App but also for the new RC App.
I'm on a trial of RingCentral, just attached my Jabra Engage 75 yesterday and the buttons don't work on the softphone? I should have done more research, luckily its a trial, but I like all the other features. Maybe I will keep looking and that's one of the questions I will ask.
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RC Demo

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I'm in the same boat as O'Netsys, demoing the product and our rep provided a Jabra headset that is not supported by the softphone.  Come on Ring Central, get up with the times! You have a great product, and you are limiting your market by not supporting Jabra.  When was the last time you saw a millennial wearing a Plantronics headset?

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Jeff Stucki

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Did I read the Feature Release email correctly? Could it finally be true?? And it only took a pandemic to make it happen!! 
Jabra headset support: The RingCentral phone desktop will soon support Jabra headsets and give users the ability to control calls by buttons from the headsets
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Sherri Rodriguez

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Interesting....
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Jim Pulver

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They are talking about it but it's still not working yet for me.
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Chuck Hirst

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Same here.
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Chuck Hirst

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"Jabra Headsets are compatible with the RingCentral Phone for Windows and Mac using the Headset Support feature on the RingCentral Phone. On the RingCentral Phone, go to Settings > Sound and enable Headsets Support."
(Edited)
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Chuck Hirst

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There is no "Headsets Support" to enable. Only a "Plantronics headset" toggle.
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Chuck Hirst

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Also this version 20.1.0 was released last year.
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Chuck Hirst

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After being on the phone with RingCental support for close to an hour I've learned that RingCentral Phone will fully support Jabra headsets in the next release, 20.2.0.
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Minsan Sauers

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Was there any indication as to when that release would be available?
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Chuck Hirst

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The end of this week. Friday, May 22, 2020.
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Shaun Kilmartin

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That is great news, indeed.
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Minsan Sauers

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I am giddy with anticipation.
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Chuck Hirst

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Well I'm disappointed and embarrassed. I'll never believe anything RingCentral tells me again.
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Minsan Sauers

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Drat. My giddiness has waned. Maybe they are just experiencing a minor delay.
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J.B. Ferguson, Champion

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I'm not understanding. Chuck Hirst stated, "The end of this week. Friday, May 22, 2020." Today is 05/18/2020...That is not until this coming Friday!
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Minsan Sauers

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Haha, you're right! When Chuck originally posted we thought it was to be last Friday, but indeed the 22nd is yet to come.