Joining meetings from remote IP phone on our VMWare (Citrix, RDP) Network

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We work in a VMWare published desktop environment. Once logged into our published desktop we are on the company network, however the computer and IP phones that we each use, are remote and not on the network. While incoming calls will ring our IP phones, joining existing calls or meetings require manual connection. As part of the phone's boot up process, it hhhhhhhhn`

Is there a way to make RC treat the local IP phone is on the network so that it shows in applications as a choice for microphone and speaker? 
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Posted 1 year ago

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Jessica - Community Moderator, Official Rep

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Hi MortgageTech, 

I reached out to our Meetings Product Team and they advise that 
The physical phone will never show up as an option for microphone and speaker no matter if it's on the name network or not. The only options for the physical phone would be to dial in or use the call me option.